Our Staff

Laura Kruppe

Laura Kruppe

Hearing Instrument Specialist

Laura Kruppe is a Hearing Instrument Specialist. Laura is originally from Deerfield, IL and moved to Glen Ellyn, IL in 2021. Laura attended Adrian College and received a B.A. in Biology in 2015 and completed the Hearing instrument dispensing program at the College of DuPage in 2019. She started working at the Hearing Lab in 2019.

Laura focuses on ensuring that her patients receive the best possible level of care and service in her everyday work using her commitment to personal development and patient centered care. Outside of saving hearing lives, Laura loves hobbies such as playing lacrosse, computer gaming, and cooking.

Jessica Soszynski

Jessica Soszynski

Patient Services Coordinator

My name is Jessica. I was born and raised in Chicago (Go Cubs!) Since 2007, I have worked in the medical Industry. I started out as a Pharmacy Technician for a reputable hospital and then continued my education to become a Medical Office Assistant. It wasn’t until 2014 where I came across this position as a Patient Care Coordinator.

Being a part of an organization, a family, that helps people hear life again is a beautiful experience. I adore listening to our patients tell their stories about hearing their grand-kids for the very first time, enjoying a night out with their loved ones or just the simple pleasure of being able to hear the birds chirping again. These are just a few reasons why this job is so rewarding to me.

Kathy Roman

Kathy Roman

Patient Service Coordinator

Kathy Roman is a Patient Service Coordinator (PSC). Kathy has lived in Lake County since she was five and raised her family in the Vernon Hills/Libertyville communities. Kathy graduated from Lake Forest H.S and attended Kendal College and CLC. Kathy had been in the dental industry for twenty-three years prior to joining the hearing industry in 2007. As a hearing aid wearer Kathy likes to share her own experiences with the patients as they adapt to their instruments.

Outside of saving hearing lives, Kathy loves to spend time with her four grand-kids, read and work in the garden.

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Customer Reviews

Clean, professional, efficient, super helpful and best of all really friendly and attentive to my needs. Doctors and staff patiently and simply explained everything to me providing me with valuable options. After dragging my feet for over 5 months, they made my appointment painless and exciting. A life changing new...

Mary Schoeller, on Google

This organization is superb! From the VERY first moment I walked in and was so graciously greeted,, I KNEW I found the right place. I was a bit early, so had to wait a few minutes, but on my appointment time, I was called right in. Laura was my technician,...

VALENE STAGGS, on Google

Laura was extremely helpful, as usual. Laura made sure I was hearing without tinniness and distortion. Kathy, the receptionist, made sure I knew about my next appointment. This is a great office!

Joan Perlman, on Google

The folks at Hearing Lab are always top notch and always a pleasure to visit. They are very professional and very service driven. My ears are always excited to visit Hearing Lab.

Chuck Oler, on Google

The hearing lab appointment was excellent. The staff are efficient, friendly and very informative. I appreciate the information that was shared and the oportunity to have my questions answered.

Judy Brinkman, on Google

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